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Terms & Conditions

TERMS AND CONDITIONS

  1. Detailed description of goods and/or services
    Blue Velvet Events (Pty) Limited is a business in the Event, Travel and e-commerce industry that arranges events and travel experiences and online gifting.
  1. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of a booking number via email.  For courier and associated costs, where applicable will be included in an itemised quote.
  1. Export restriction Not Applicable
  2. Return and Refunds policy
    The provision of goods and services by Blue Velvet Events (Pty) Limited is subject to availability. In cases of unavailability, Blue Velvet Events (Pty) Limited will refund the client in full within 30 days. Cancellation of orders by the client will attract a 12 % administration fee.
  1. Customer Privacy policy
    Blue Velvet Events (Pty) Limited shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
  1. Payment options accepted
    Payment may be made via Visa and MasterCard.
  1. Card acquiring and security
    Card transactions will be acquired for Blue Velvet Events (Pty) Limited via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  1. Customer details separate from card details
    Customer details will be stored by Blue Velvet Events (Pty) Limited separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  1. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  1. Responsibility
    Blue Velvet Events (Pty) Limited takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  1. Country of domicile
    This website is governed by the laws of South Africa and Blue Velvet Events (Pty) Limited chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 101 Sixth Street, Parkmore, Sandton, 2196.
  1. Variation
    Blue Velvet Events (Pty) Limited may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  1. Company information
    This website is run by Blue Velvet Events (Pty) Limited a private company based in South Africa trading as Blue Velvet Events (Pty) Limited and with registration number 2016/373938/07 and Gillian Lauren Kabe – Director.
  1. Blue Velvet Events (Pty) Limited contact details
    Company Physical Address: 101 6th Street, Parkmore, Sandton, 2196, South Africa.
    Email: gillian@bluevelvetevents.co.za Telephone: +27 (0)72 012 1221.